The single star is for the receptionist. Otherwise, if I could give 0 stars, I would. The receptionist answered the phone quickly and scheduled quickly.

I called on Monday 2/20 to schedule an appointment because our neighbors used this plumber and were complaining about a shared wall that was leaking. The receptionist quickly got me an appointment for the following day between 10-12. The plumber never showed. I called again and the receptionist apologized and rescheduled for today 2/23 as his first stop between 8 and 10am. He called me in the middle of a meeting so I was not able to answer, but I texted him back immediately (see picture attached). 30 minutes go by, my meeting ends and he's still not here. So I called him back and he said he was not coming because I did not call him back. I informed him that I couldn't because I was in a meeting, but I did text him back right away. He then tells me he didn't get it.

I decided not to use his service as I felt he wasted my time twice and that was unprofessional.

  Steve came over on time and ready to work with a great attitude and friendly demeanor. After a few words he set out to work and before I knew it the job was done. He helped me with tips on how to maintain the new parts in an understandable way so it was very helpful. Payment was quick and easy and within the span of less than an hour the whole experience was done. I would highly recommend this company for all manner of plumbing issues. Thank you!

5/5

  The Drain Guys perform good work and are very responsive.  However, the prices are exorbitant and overkill.  They tried to sell me everything under the sun with extremely drastic measures, most of which were unnecessary.   For quick projects, I would use them but I recommend checking others first.

  I would 10/10 recommend the Drain Guys for anyone needing professional plumbing services in the South Bay.

I manage a multi-unit building in Hermosa and was notified about a clogged drain line. The Drain Guys were one of 5 companies I contacted that day, and they were the only outfit that said they were able to send out a technician that same afternoon.

Michael was prompt, honest, and took the time to explain every step of his inspection and analysis. He explained that there was a mainline stoppage, ran a snake through the clean out and removed roots and baby wipes.

He also ran a sewer line cam about 60ft down the mainline and showed me where the roots were coming from and commented on repairs to the mainline he was able to notice. Michael was upfront about all costs and made sure to communicate with me before proceeding with his work.

Overall I am very satisfied with Michael's service and professionalism. The next time I need a good plumber - Michael and the Drain Guys will be the first call I make. Thank you very much!

  We had a broken backflow due to a theft attempt. Fixing the pipe and getting our irrigation back up was crucial for our farming operation.

Eddie came out accessed the problem, sourced parts and repaired it for us.

We are back up and running new and improved.

Thanks!

  Friday evening I had received calls from two of my lower condo neighbors that water was leaking into their units.  I couldn't detect any water leaking into my home, but I called The Drain Guys because they were listed in Google as providing emergency service in the evenings and weekends.  I was able to make an appointment for the next day.  Eddie was great.  He was punctual, thorough in his investigation of 4 condo homes and explained what was happening thoroughly and concisely.  The other home owners also thought he did an excellent job.  I really appreciated his patience and efficiency.    I highly recommend The Drain Guys.

  Had a really stubborn sewer pipe problem, with water draining into the front yard. Eddie from the Drain Guys came over with the right equipment for clearing and inspecting the drain. He did a very thorough job, using a special camera to view the inside of the sewer and running the snake back into the pipe twice to clear the worst areas. Now the sewer flows perfectly.

  Some friends recommended the Drain Guys when our water heater started leaking and we needed to replace it. Eddie gave us not only the best price but quick, honest, and professional service. He explained all our options and helped us make an informed decision. No high pressure or unnecessary upgrades. We got several other estimates that were almost 3 times the price! We are very happy with our new tankless water heater and the fantastic service we got from Eddie and his crew. Highly recommended! We liked them so much that we had them do the large job of removing all the cast iron pipes under the house and replacing it with plastic. Again, their price was less than half of what others wanted. Don't let the reasonable prices fool you! They are professional, reliable, and excellent at what they do. We were updated and shown pictures of everything that was done. Thank you Eddie & crew! We will definitely call you if there are any future concerns.

  Our kitchen drain line stopped up and after we called, The Drain Guys immediately responded and diagnosed the problem: our ancient kitchen and main waste lines had rusted out and collapsed. They quickly showed us pictures of the failed lines and gave us a written cost estimate, which was very reasonable. Senior plumber Steve started the repairs immediately, and now we have a completely new waste system. Steve and his team were very professional and efficient, and Steve in particular, was kind and supportive and kept us informed on progress. We are very pleased with the results. Thank you!

  We had a late night clog in our main line drain due to a puncture from tree roots. Eddie was able to come over first thing the next morning to clear the pipe and start replacing the main pipe that day (included cutting the cement in the driveway and replacing after installation). I was very impressed with their timeliness and correspondence. Would highly recommend!