Hydro Jetting Services
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  The single star is for the receptionist. Otherwise, if I could give 0 stars, I would. The receptionist answered the phone quickly and scheduled quickly.

I called on Monday 2/20 to schedule an appointment because our neighbors used this plumber and were complaining about a shared wall that was leaking. The receptionist quickly got me an appointment for the following day between 10-12. The plumber never showed. I called again and the receptionist apologized and rescheduled for today 2/23 as his first stop between 8 and 10am. He called me in the middle of a meeting so I was not able to answer, but I texted him back immediately (see picture attached). 30 minutes go by, my meeting ends and he's still not here. So I called him back and he said he was not coming because I did not call him back. I informed him that I couldn't because I was in a meeting, but I did text him back right away. He then tells me he didn't get it.

I decided not to use his service as I felt he wasted my time twice and that was unprofessional.

  As a former plumber for this company I do not regret to leave this company and comment. The personal was ok but their greed and need to screw over customers was not fair. The whole time I felt like I was obligated to overcharge people for the problems they didn't have PLEASE BE CAREFUL WITH THIS COMPANY AS A PROFESSIONAL AND FORMER EMPLOYEE I WILL ALWAYS WARN ANYBODY WHO DEALS WITH THIS COMPANY.. Not only do they stiff their customers but their employees as well!! I'm glad I left when I could!!!!

  Very pleased with the service of The Drain Guys.  I've had a few instances where my unit has been in need of plumbing work, and Edwin has been superb.  His professionalism and expertise was much appreciated and he really took the time to walk me through the issue and how he would solve the situation.  He was patient and attentive, and was able to coordinate with my tenants at times that worked for them.  Very glad to have had the issue fixed and very happy to have worked with Edwin!  Thank you!

  The Drain Guys perform good work and are very responsive.  However, the prices are exorbitant and overkill.  They tried to sell me everything under the sun with extremely drastic measures, most of which were unnecessary.   For quick projects, I would use them but I recommend checking others first.

  We had a late night clog in our main line drain due to a puncture from tree roots. Eddie was able to come over first thing the next morning to clear the pipe and start replacing the main pipe that day (included cutting the cement in the driveway and replacing after installation). I was very impressed with their timeliness and correspondence. Would highly recommend!

  We had a whole house backup, and Roberto and his team ended up with a job that kept getting bigger.  This was also bad news for us, as the expense also kept growing.  Roberto was very good about showing us, with a camera, exactly what the problem was and giving us options.  His team took photos under the house so he could show us exactly what was happening.  It is clear that the entire team, including Antonio and Edwin, care very much about their work.  They earned our confidence and did an excellent job.  I would recommend this team to anyone.

  Our kitchen drain line stopped up and after we called, The Drain Guys immediately responded and diagnosed the problem: our ancient kitchen and main waste lines had rusted out and collapsed. They quickly showed us pictures of the failed lines and gave us a written cost estimate, which was very reasonable. Senior plumber Steve started the repairs immediately, and now we have a completely new waste system. Steve and his team were very professional and efficient, and Steve in particular, was kind and supportive and kept us informed on progress. We are very pleased with the results. Thank you!

  I was charged almost $1000.00 for a new garbage disposal! Way too much Money!
I would never use them again!

  Steve came over on time and ready to work with a great attitude and friendly demeanor. After a few words he set out to work and before I knew it the job was done. He helped me with tips on how to maintain the new parts in an understandable way so it was very helpful. Payment was quick and easy and within the span of less than an hour the whole experience was done. I would highly recommend this company for all manner of plumbing issues. Thank you!

5/5

  I called Drain Guys Plumbing after calling several plumbers. They were prompt getting  back to me and scheduled my service  ASAP.
Robert B . Was our plumber. He was professional and knowledgeable. He fixed our plumbing issues and cleaned up nicely after work was done. THANK YOU Robert!